REFUND AND RETURNS POLICY

Welcome to www.glidegauge.com (the “Website”). FFT Tape Solutions GmbH is committed to providing customers with high-quality portable measuring tapes and an excellent shopping experience. We would like to inform you of our refund policy to ensure that you feel comfortable when purchasing.

Refund Policy Overview
If you are not satisfied with your purchase within 7 days of purchase, you can request a refund. We will process your refund request in accordance with the following terms and conditions.

Refund Eligibility
To be eligible for a refund, you need to meet the following requirements:
● Application Deadline: Your refund request must be made within 7 days of purchase.
● Product Condition: The returned product must be new, unused, and must include the original packaging, all accessories and instructions.
● Proof of Purchase: You will need to provide a valid proof of purchase (such as an order number, invoice or receipt).

Refund Request Process
If you are eligible for a refund, please follow the steps below to request a refund:
Contact Customer Service: Contact our customer service team via email (echosphere@glidegauge.com) to explain your refund request.
Returns: After receiving the refund confirmation, please return the product to our designated return address.
Fill in the return form: We recommend that you fill in the attached return form so that we can quickly process your request.
Return shipping: Please pay for the shipping costs required for the return (if applicable). We recommend that you use a tracked mail method to ensure the safety of the return.

Refund processing
Once we receive your returned product and confirm that it is eligible for a refund, we will process the refund within 5 business days. The refund will be made according to your original payment method. Please note that the refund may be delayed due to your bank or payment method.

Not eligible for a refund
The following situations will not be eligible for a refund:
● More than 7 days after purchase.
● The product has been used, damaged or is missing the original packaging.
● No valid proof of purchase is provided.

Feedback and support
We value your feedback. If you have any questions about our refund policy or products, please feel free to contact our customer service team. We will be happy to help you.

Thank you for choosing FFT Tape Solutions GmbHd. We look forward to providing you with quality products and services!