REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Welcome to www.glidegauge.com (hereinafter referred to as the “Website”). We are committed to providing our customers with high-quality portable tape measures and an excellent shopping experience. Here, we want you to understand our refund policy to ensure that you feel at ease when making a purchase.

1. Refund Policy Overview
   Within 30 days of purchase, if you are not satisfied with the product you purchased, you can apply for a refund. We will process your refund request in accordance with the following terms and conditions.
2. Refund Eligibility
   To be eligible for a refund, you need to meet the following requirements:
   ●Application Deadline: Your refund request must be made within 30 days of purchase.
   ●Product Condition: The returned product must be in new, unused condition and must include the original packaging and all accessories and instructions.
   ●Proof of Purchase: You will need to provide a valid proof of purchase (such as an order number, invoice or receipt).
3. Refund Request Process
   If you are eligible for a refund, please follow the steps below to apply for a refund:
4. Contact Customer Service: Contact our customer service team via email (echosphere@glidegauge.com) to explain your refund request.
5. Return the product: After receiving the refund confirmation, return the product to our designated return address (the return address will be notified after the refund application is approved).
6. Fill in the return form: It is recommended that you fill in the attached return form to help us process your request quickly.
7. Return shipping costs: Please bear the shipping costs required for the return (if applicable). We recommend using a tracked mail method to ensure the safety of the return.
8. Refund processing
   Once we receive your returned product and confirm that it meets the refund conditions, we will process the refund within 5 working days. The refund will be refunded according to your original payment method. Please note that the refund may be delayed due to your bank or payment method.
9. Ineligible for refund
   The following situations will not be eligible for refund:
   ● More than 30 days after purchase.
   ● The product has been used, damaged or lacks the original packaging.
   ● No valid proof of purchase is provided.
10. Feedback and support
    We value your feedback very much. If you have any questions about our refund policy or products, please feel free to contact our customer service team. We will be happy to help you.

Thank you for choosing www.glidegauge.com. We look forward to providing you with quality products and services!